NEW: Let your customers see where their freight is

Fewer calls for your team, more visibility for your customers

For most carriers, keeping customers informed about their freights still happens by phone. A customer wants to know if the load has been picked up, where it is, or whether it will make the delivery window, so they call the office and someone checks the freight and gets back to them.

The customer has no way to see any of this for themselves, so every question goes through your team, and every answer waits until someone is free to give it.

Meight's new Customer Portal changes that. Now you can give a customer limited access to the platform so they can see where their own freights are, whenever they want to know, without calling anyone.

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How it works for your customers

The customer signs in to Meight with their own account and sees a list of their freights. They can check which ones are scheduled, which are in progress, and which have been delivered. The information updates as the operation moves, so they always see the current status without asking anyone.

From your side, all you have to do is invite them. You send the invitation by email from the same place you manage your internal users, and the customer sets their own password when they accept, so there's nothing to hand out or reset.

From then on, the customer gets an answer the moment they want one, and your team stops spending the day relaying information the platform already holds.

Visibility for them, without exposing your operation

Opening the portal to a customer doesn't expose the rest of your business. Each customer portal user is tied to one specific customer, with a role that limits their access to that customer's own freights, notifications, and settings.

They can't see your other customers, your internal operation, or the administrative settings. The link between the user and the customer decides which freights and data they're allowed to see, and it's set when you create the user.

This means you can be as transparent as your customers want, without giving anything else away. You decide who sees what, and everything beyond their own freights stays private.

Your customers stay in the loop

Users can also manage their own settings and decide if they want to be notified. This allows them to keep up with their shipments however suits them, and you're not sending manual updates every time something moves.

Customers always know where things stand, and keeping them informed no longer takes time from your team.

On top of it all, setting the whole thing up for your customers only takes a couple of minutes and, as usual, Meight provides step-by-step instructions on how to use the Customer Portal.

Why this matters for carriers

Keeping customers informed is part of the service, but doing it one call and one manual check at a time is slow for them and time-consuming for you. It pulls operators off dispatching and admins off invoicing, and the customer still waits.

Customers stay with carriers they trust, and trust is built on knowing where things stand. When a customer can open the platform and watch their own freight moving, you become the carrier with nothing to hide.

The service you already deliver becomes something your customers can see. That's the difference between telling them they can count on you and letting them watch it happen.

The Customer Portal is live now in Meight.

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